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Fees & Policies
Intake assessment session
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For all new clients, the first session is scheduled as an intake assessment session where we can talk in detail about your needs and goals and create a tentative roadmap together.
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75 minutes in length and offered virtually via a secure online platform. ​
Cost for intake session: $180 (no HST)
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​​​Individual counselling sessions
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50 minutes in length and offered virtually via a secure online platform. ​
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The interval of sessions depends on unique needs and goals and is typically scheduled weekly or bi-weekly.
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We will discuss the clinical approaches and treatment roadmap in the intake assessment as they are unique to each individual's needs and goals.
Cost for individual counselling sessions: $160 (no HST)
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Service area
Please note that currently, we are offering individual sessions for adults residing in Ontario.
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Payment​
We welcome Interac e-transfers as forms of payment, ourhealingconnection@gmail.com
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You can pay with a credit card through the Jane platform.
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Please note that we require a credit card on file, and your card information is stored securely and confidentially.
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We do not offer direct billing to extended health insurances.
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Insurance​
Therapy sessions provided by a Registered Social Worker are currently not covered by O.H.I.P.
However, many private insurance or extended health care plans offer coverage for this service.
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We are enrolled with most main insurance providers as a registered provider such as;
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SunLife Lumino
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Telus e-claims (Greenshield Canada, Empire Life, MEDIC, SSQ)
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Provider Connect (Beneva, BPA, Canada Life, Canada Life - PSHCP, Canadian Construction Workers Union, Chambers of Commerce Group Insurance Plan, CINUP, ClaimSecure, Cowan Insurance Group, D.A. Townle, Desjardins Insurance and more)
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Medavie Blue Cross
​Please ensure you check your insurance provider and review your coverage policy to see what is covered and how much is covered.
Our Healing Connection provides social work and psychotherapy services as a master level trained registered social worker. It may be listed as "mental health services," "psychotherapy", "social work" or "counselling".
Please make sure you find what the coverage amount per therapy session is; how many sessions your plan covers, and whether you require approval from your primary care physician.
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Cancellation Policy
We require at least 48 hours' notice for any cancellation.
Please note that we require a credit card on file and sessions cancelled with less than 48 hours' notice will be charged for the full cost of the session.
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Confidentiality
All of our sessions are private and confidential via a secure online platform with some limitations.
Your safety is top priority and we are obligated to report information that requires disclosure (mandated by law) that raises safety issues.
Below are the cases that require disclosure and breach of confidentiality:
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1. Harm to Self / Others
2. Abuse / Neglect to minors
3. Sexual Abuse by a Regulated Health Professional
4. Court Order
5. Audit by a regulatory body
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We are legally obligated to report information
as per the Ontario College of Social Workers and Social Service Workers’ Code of Ethics. If you have any questions regarding confidentiality and limitations, please let us know and we can discuss further.
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Please note that we routinely engage in supervision to improve practice and care, and may discuss your case with an experienced social worker, without disclosing identifying information and protecting your privacy and confidentiality.
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Insurance
Private individual therapy sessions are not covered by OHIP insurance at this time.
Psychotherapy and counseling expenses may be eligible for reimbursement through your employer or extended benefit insurance.
If your coverage includes mental health services provided by a registered social worker (RSW), you can submit a receipt to your insurance provider for a refund. We send receipts after each session payment.
It's crucial to review your coverage policy to understand the specific terms, such as whether it falls under categories like "mental health services," "psychotherapy," "social work", "counseling".
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Please review the fee for each session (intake or regular sessions) under our fee menu.
Additionally, check the coverage amount per therapy session, the total number of sessions covered by your plan, and whether prior approval from your primary care physician is necessary.
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When contacting your provider you can ask:
1. Does my health insurance plan include mental health benefits?
2. How much is covered?
3. What designation does my plan cover (Registered Social Worker)?
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Cancellation Policy
We understand that unexpected events occur in life, so we aim to accommodate various situations with our flexible cancellation policy.
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To cancel or reschedule a planned appointment, kindly provide a minimum of 48 hours' notice by email ourhealingconnection@gmail.com.
In case of emergencies or illnesses, please inform us as promptly as possible.
It's important to note that the full session fee will be applied for no-shows or cancellations made at short notice (less than 48hours).
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If you happen to miss two or more appointments without prior notice, we will reach out to you to collaboratively find a solution. In the event of an unnotified absence, we may contact you to ensure your well-being.
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Contact Us
We provide a free 15-minute consultation to connect and determine for yourself whether we are a good fit.
It will also give us a better idea of the types of issues you are looking for support with and how we can support you.
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Are you ready to establish our healing connection? Take the first step and reach out to us.
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